All Areas

Clerk Resources

Registration

Quick Reg Using FirstNet 

Clerk Registration Demo

Capturing Birth Sex at Registration

ESignature (eSig) video

Registration Conversation Types

Registration Crosswalk

Registration - Tips and Tricks

Registration - Today's Expected Arrivals

Accepting an Internal Referral

Registering a Walk In Xray Patient

Ordering Specialty Surfaces

Ad Hoc Printing Labels and Wristbands

Physician Not in Database

Wrong Encounter Assigned

Discern Reporting Portal

Lock Manager

Registering and Editing Scheduled Recurring Encounters

Pre-op Registration

Fix for accidental change to Service Interaction

ED Registration Death Process

Cancelling a Discharge

Scheduling

Checking In an Appointment SCHED

Viewing An Appointment Book SCHED

Viewing Appointment History SCHED

Scheduling Hot Keys Guide SCHED

Scheduling Icons SCHED

Scheduling an Appointment Steps SCHED

Scheduling Appointment Book - Appointment Colour Guide SCHED

Scheduling Essentials SCHED

Scheduling Multiple Appointments SCHED

Clerk Scheduling Demo Video SCHED

Scheduling Essentials Video SCHED

Rescheduling an Appointment

How To Book A Group Session

How to Add a Slot

How to Add a Patient to a Request List

Recording Contact Attempts for Scheduling a Patient

Scheduling - Recurring 

Scheduling a Block

Scheduling to Orders

Scheduling an Order from the Request List

How to add Scheduling Appointment Book to Appbar

Wrong Encounter Assigned

Rescheduling an Dialysis Inpatient Appointment

Shuffling Appointments

Scheduling ECT Appointments

Reschedule Apt to Different Site (Appointment Location)

Health Information Management (HIM)

Enterprise Document Management - Document Library Single Document Capture

Passing on a Coding Task

ROI Request Management Log a Request and Patient Not Found

ROI Request Management Update Requester

Deficiency Management - Handling Refusals

Patient Deficiency Analysis

Physician Deficiency Analysis

ROI Request Management External Auditor Requests HIS

ROI Request Management PHIPA Access Record

ROI Request Management PHIPA Amend Record

ROI Request Management PHIPA Accounting of Disclosures 

ROI Request Management Process Requests 4A-E 

ROI Request Management Receive a Request

Task Queue in HIM Profile App

Lockbox Process

Scanning - Document Library Single Document Capture 

Move Encounter

Missing Elements

Coders - Sending Out Coding Query

Combine Encounters

Combine Person

Deficiency Management Analysis - Scanned Document Correction & Signature

Deficiency Management Analysis - Match & Tag 

Running Reports - Discern Reporting Portal

Deficiency - Clinical Document Correction

Capacity Management

Capacity Management Guide

Using the Discharge Gadget

Care Aware Perspectives

Discharging Unit Role for all Discharges 

Careview Attributes - MEDSURG

Careview Attributes - Mental Health

Careview Attributes - Rehab - Complex Care

Admission & Receiving Orders

Ordering Non Urgent Patient Transport

MTP Blood Products Request

Lab Specimens Request 

Discharging a Patient

An Overview of Capacity Management (Common Workflows and Processes)

Transport Request Process

Oracle Health Capacity Management Overview (Video)

Viewing Available Surgical Beds (Video)

Viewing Patient Downgrades (Video)

How to Filter Patient Attributes (Video)

How to View Census per Unit (Video)

General

Referral Ontario Health at Home

Clerical Discharge and External Transfer Patient Process

Transport Request Process

External Transfer

Referral Management

Organization Referral - Sending an Internal Referral

Organization Referral - Receiving an Internal Referral 

Organization Referral -  Receiving an External Referral 

Organization Referral -  Sending an External Referral 

Organization Referral - Creating Incoming/Outgoing Referral List

Ambulatory - Accepting an Internal Referral

MH Referral Management

Cardiac Catheterization Referral Process

ED/UCC Referral to PARC/PCC - Video

Adding an External Referral Receiving through WQM to a Receiving Referral List - Video

SCS ED Ortho Clinic Referrals from SCS ED to SCS Ortho Clinic - Video

NFS & WS ED Ortho Clinic Referrals from Welland and Niagara Falls ED - Video

Placing an Internal Referral and External Referral - Video

Setting Up a Generating Referral List - Video

Setting Up a Receiving Referral List - Video

Generating Referrals - Video

Generating a Referral to an External Referral Source - Video

Accepting a Referral to a Clinic & Scheduling from within Referral Management - Video

Referral Orders

Referral Originating and Receiving Referral Lists

Work Queue Monitor (WQM)

WQM Guide

WQM Demo Video

Combine Work Item

Delete Work Item

For Ambulatory

Identify Requested Review

Identify Requested Sign

Route Work Item

Scheduling

Split Work Item

How to Access WQM

WQM with Referral Management

Reporting

Medical Record Request - Printing and Faxing