We appreciate your patience as our teams become familiar with our new Hospital Information System.
Please note that Emergency Department wait time clocks are temporarily offline for a minimum of two weeks to allow for integration into the new system. To support patients during this time, we will have volunteers in our EDs to assist with any questions and provide guidance, allowing our staff and physicians to remain focused on patient care.
How does the new Hospital Information System benefit patient care?
Our modern hospital information system improves the experience for our staff, physicians and patients. With all of a patient's health information now in one location, care providers can easily access and exchange patient information at the point of care in real time. This means information will be readily available for healthcare providers when they are making decisions.
When patients come into the Emergency Department, their care team is able to use the hospital information system to quickly find and access their medical records. The care team will be able to see the patient's health history, what medications they are taking, results from any diagnostic tests and more.
Everyone, including the patient, will have access to the same information. This makes communicating across the care team and with the patient much easier and more efficient.
Is my health information secured in the new system?
Your privacy is our top priority. Our new system continues to protect your personal health information and you have the option to opt out of sharing some details.
What organizations were involved in the project to build the new Hospital Information System?
Niagara Health partnered with Hotel Dieu Shaver Health and Rehabilitation Centre and Oracle Cerner to build the new system.
In September 2021, we started a formal Request for Proposals process to find the best vendor to support us through the project. Potential vendors were invited to submit proposals that outlined how they would help build our system. These proposals were evaluated by more than 40 clinical and non-clinical stakeholders from across Niagara Health and Hotel Dieu Shaver.
The Request for Proposal from Oracle Cerner was evaluated and it was determined that it best met the requirements and the unique needs of Niagara Health and Hotel Dieu Shaver.
Who can I contact if I have questions or concerns?
Please contact the Patient Experience team with any questions or concerns.
Extraordinary Caring. Every Person. Every Time.
