Niagara Health operates two Urgent Care Centres in Fort Erie and Port Colborne
Our teams treat patients for injuries or illnesses like sprains or strains and minor cuts or burns that cannot wait for a scheduled appointment.
Where to go
Niagara Health's Urgent Care Centres in Fort Erie and Port Colborne are open from 10 a.m. to 8 p.m., seven days a week
Fort Erie Complex and Urgent Care Centre
230 Bertie Street
Port Colborne Complex and Urgent Care Centre
260 Sugarloaf Street
You can also access virtual urgent care without leaving your home using your mobile phone, tablet or desktop.
What to bring with you
Please be prepared with:
- Ontario health card
- List of all medications and allergies (you can ask your local pharmacy to help fill this out)
- Emergency contact information
- Private and out-of-province health insurance information
There are enhanced infection prevention and control measures in place to keep everyone safe. If you need support and would like a family member or friend to accompany you, check our visitor guidelines in advance.
Urgent Care Centres are for minor illnesses and injuries, not emergencies.
If you are experiencing a medical emergency, call 9-1-1 or go directly to an Emergency Department.
If you visit a Urgent Care Centre with a medical emergency, 9-1-1 will be called.
Go to an Urgent Care Centre to seek treatment for:
Nausea, vomiting, flu, coughs, colds and fever
Ear, nose, throat and eye problems
Minor cuts that may need stitches
Sprains, strains or sports injuries
Minor asthma flare-ups or allergic reactions
During your visit
The patients with the most urgent need are always seen first, even though they may arrive after other patients.
- When you arrive in the Urgent Care Centre, you will visit the Triage Nurse, who will assess your condition. The nurse will ask you for your medical history, your list of medications and will give you instructions on next steps.
- Tell the Triage Nurse immediately if your condition changes or you begin to feel worse.
- Don’t leave without telling the Triage Nurse and having your condition re-evaluated.
- Don’t eat or drink anything without speaking to the Triage Nurse first — some tests cannot be performed if you have recently had food or something to drink.
- Clean your hands often with a cleansing solution provided in the waiting area and stationed around the hospital. Proper hand hygiene is key to prevent and control the spread of infection.
- Have only one friend or family member wait with you, if possible. This will help reduce your own level of stress and prevent overcrowding.
- Please be respectful and courteous to other patients and hospital staff.
Parking
Onsite parking is available at all Niagara Health sites. Signage at each location will direct you to park in the lots designated for patients and visitors and give instructions on how to pay.
See parking fees, where to park and more on our Visitor Information page.
Extraordinary Caring. Every Person. Every Time.
