Quality healthcare relies on strong partnerships and we deeply value our relationship with primary care providers.
By working together, we enhance hospital experiences, ensure safer transitions home and improve the overall health of residents in Niagara.
Latest Updates
Missed HRM Report Deliveries: Issue Resolved and Next Steps
We want to share an important update regarding a recent issue that affected the delivery of certain patient reports through Health Report Manager (HRM).
On March 3, 2025, a system update intended to improve report delivery inadvertently caused a subset of reports not to be sent as expected. As a result, 2,145 reports were not delivered between March 3 and March 11.
The missed reports include:
Critical Care Consultation
History and Physical
OB Delivery Note
Operative Report
Procedure Note
This impacted Primary Care Providers, as well as Referring, Attending, Consulting, and cc’d providers linked to these reports.
What Happened
The issue was identified during routine monitoring and fully resolved by March 12, with reports now being delivered normally. However, we acknowledge the seriousness of this disruption and regret that it took time to share this information. Before we communicated widely, it was important to understand what went wrong, the scope of the impact, and the safest path to correct it.
What We’re Doing
Audit Completed: We have completed a full audit of all impacted reports.
Resending Reports: Work is underway to resend these reports via HRM to ensure continuity of care.
Immediate Access: In the meantime, reports can be accessed in ClinicalConnect or by contacting Health Records – Release of Information at the appropriate site.
Moving Forward
We recognize the trust you place in timely and accurate report delivery. While the system fix is in place, we are reviewing additional safeguards and processes to help prevent a recurrence. This includes evaluating our testing protocols and adding checks to detect similar issues earlier.
We apologize for the inconvenience this may have caused and appreciate your understanding as we work to strengthen the reliability of our systems.
If you have any questions or need assistance accessing reports, please contact SCOPE Niagara at SCOPENiagara@niagarahealth.on.ca.
Updated Fax Verification and Report Delivery Change Form
A new and updated fax verification and report delivery change form is now available for providers who wish to update their report delivery preferences. A complete form is required for opting out of faxed reports after registering with HRM. This form serves two key purposes:
1. Fax Number Verification: Confirming the provider’s current fax number.
2. Report Delivery Setup: Determining whether the provider wants reports sent via fax or not.
Documenting these changes is essential for auditing purposes and helps maintain accurate and reliable communication channels.
SCOPE Niagara Newsletters
Resources
- SuspectedMeaslesProtocol-English.pdf
- Suspected Measles Protocol - French
- Fax Delivery Change Request Form
Are you a primary care provider with questions about SCOPE Niagara?
Contact us: SCOPENiagara@niagarahealth.on.ca
Register Now
SCOPE Niagara launched May 25, 2022.
For Urgent HIS Issues that have a direct impact on patient care
Please call the HIS Service Desk 905-378-4647 Ext. 42850 PRESS 3.
For other HIS concerns, please reach out to our SCOPE team. They will escalate the matter to our HIS team, ensuring your concerns are tracked and followed up on promptly.
Health Information Management
Health Information Management Release of Information Specialists can be reached at 905-378-4647.
For site-specific contact information including fax numbers. Visit the Health Information Management webpage.
Extraordinary Caring. Every Person. Every Time.
