Information for patients, their families and visitors about what to expect when visiting Niagara Health.
Our purpose is to provide extraordinary caring for every person, every time. We know that being admitted to hospital can be stressful and overwhelming. At all of our hospital sites we do whatever we can to make your stay as comfortable as possible. We are committed to providing a safe, secure and respectful environment.
The sections below have been prepared as a guide to help you adjust to your new surroundings and answer as many questions as possible.
Your Hospital Handbook
Get the latest information to help answer questions you or a loved one may have.
How to get here
Niagara Health is a regional healthcare provider with multiple locations and a growing network of community-based and virtual services. Niagara Health also offers several programs in the community including the Niagara Falls Satellite Dialysis Centre, New Port Centre in Port Colborne and Withdrawal Management Services in St. Catharines.
Locations
- Marotta Family Hospital
1200 Fourth Avenue
St. Catharines, ON L2S 0A9 - Niagara Falls Hospital
5546 Portage Road
Niagara Falls, ON L2E 6X2 - Welland Hospital
65 Third Street
Welland, ON L3B 4W6
- Fort Erie Complex and Urgent Care Centre
230 Bertie Street
Fort Erie, ON L2A 1Z2 - Port Colborne Complex and Urgent Care Centre
260 Sugarloaf Street
Port Colborne, ON L3K 2N7
Parking
On-site parking is available across Niagara Health. Signage at each location will direct you to park in the lots designated for patients and visitors.
A gated system is in place at our hospitals in St. Catharines, Niagara Falls and Welland. Pay and display systems are in use at the Port Colborne and Fort Erie complex care and urgent care centres.
Marotta Family, Niagara Falls and Welland Hospitals
Parking lots with the gated system have three payment options - cash, VISA or MasterCard. The parking system cannot take debit at this time.
You can use your VISA or MasterCard by directly swiping to get in and out of the parking lot. The same card must be used to enter and exit and no ticket is required.
Alternatively, you can take a ticket upon entry into the parking lot. Bring the ticket into the hospital with you – do not leave it in your vehicle. There are kiosks at the entrances where you can pay by cash, VISA or MasterCard before leaving the building. If you have a ticket, you can also use your VISA or MasterCard to pay at the exit gate. You would need to insert your ticket into the machine, followed by your VISA or MasterCard.
Port Colborne and Fort Erie Complex Care and Urgent Care Centres
When parking in pay and display lots, please purchase a ticket in the machine and display it on your dashboard.
DID YOU KNOW?
Parking dollars help maintain our parking lots through repairs, upgrades, as well as salting and snow removal in the winter. This helps keep them safe for patients and visitors coming to our sites. Any surplus in parking dollars contributes to the purchase of necessary patient equipment. Annually, parking revenues generate approximately $4.5 million to support capital equipment purchases and hospital operations.
Niagara Health appreciates your support.
Wheelchair Accessibility
Wheelchair-accessible entrances are available at all hospitals. Please follow hospital directional signage for drop-off and pick-up areas.
Map of Niagara Health Sites
View Niagara Health in a larger map
Patient and Family Bill of Rights
We worked with patients, community members and members of our team to develop values aimed at establishing a caring relationship built on mutual respect and understanding with our patients, their family members and alternative decision makers.
Patient and Family Declaration of Values (PFDoV)
Our PFDoV is a document that outlines the values that support partnerships with patients, families and caregivers across the healthcare system.
Niagara Health Navigator
Your virtual front door to health services in Niagara
Niagara Health Navigator is a mobile app that gives you access to a growing set of resources to help you navigate your care journey.
Learn more or get started for free today
Extraordinary Caring. Every Person. Every Time.
